[ Technical Problems ]

Technical Problem Questions

What if there is a problem with the order when it is being placed?

Please email a screenshot of the page where the problem occurs, or a copy of the error message, to info@steeline.pk for assistance.

Do you offer technical support in the event of a problem with an order?

We don't offer technical assistance, but you may contact us at info@steeline.pk or phone us at +9221-35169361 / 35169362.

Is there any way to make an order if the website is down for maintenance?

Customers are encouraged to submit orders through our website. Our skilled technical staff ensures that our website runs smoothly at all times, but if there is a technical difficulty, we ask that our clients bear with us and retry after the problem has been rectified. If the problem persists, please contact us through email at info@steeline.pk or phone +9221-35169361 / 35169362.

Do I need to use a specific browser to access the website and place my order?

All contemporary browsers (Chrome/Firefox/Safari) are supported. Some Internet Explorer versions (IE 6 and lower) may not be supported.

Will the product be the same as the images that have been publicized/displayed?

Yes, the product will be the same, although there may be some colour differences. We have made every attempt to reflect the colours of our items on the internet as precisely as possible. However, because the actual colours you see are dependent on your screen resolution, we cannot guarantee that the colour you see on your screen exactly reflects the colour of the product when it arrives.

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